Systems Administrator
- Supported infrastructure operations for a multi-million-dollar steel manufacturing environment, collaborating across enterprise systems, industrial controls, and business-critical platforms.
- Spearheaded full NinjaOne RMM and ticketing deployment with SLA workflows, patch automation, asset visibility, and documentation standards.
- Administered Google Workspace enterprise-wide, including user lifecycle, access governance, security policies, mailbox administration, and hybrid identity coordination.
- Managed hybrid identity (Azure AD + on-prem AD), including RBAC design, access control enforcement, and MFA rollout via Duo.
- Was heavily involved in the VMware → Scale Computing migration, helping reduce infrastructure cost footprint while improving performance and resilience.
- Contributed to post-ransomware disaster recovery stabilization by strengthening backup integrity, patch cadence, segmentation, and hardening strategy.
- Led vulnerability remediation across servers, endpoints, and industrial systems while coordinating external audits and vendor security engagements.
- Maintained 99.9% uptime across file servers, database systems, ICS environments, and NVR security platforms.
- Automated administrative tasks using Python and Bash, reducing manual workload by approximately 30%.
- Contributed to infrastructure planning, modernization efforts, and transition activities during facility closure.